Distance Learning: BlackBoard Help: AXCIOM Identity Verification


Jones College monitors online student identity verification closely.  Acxiom Identity Solutions provides identity verification services to the college.  As all of our experienced online students know, we use Acxiom's services to verify the identity of students logging in to online courses to take tests and exams.  The college receives status reports on both successful identity verifications and failed identity verifications.

Online students who fail this identity verification process will be required to follow the procedure listed below to regain access to the tests and exams in question. 

Online students living in the Jacksonville Florida metropolitan area:

Local students should come to the West campus at a “prescheduled” date/time to take tests and exams.  If transportation issues will not allow you to do so, follow the instructions for students living outside of the Jacksonville Florida metropolitan area.

Contact the Jones College West Campus Library to set up proctored exams on campus.  Call 904-743-1122, extension 203, or send an email to JonesLibraries@jones.edu  Provide your name, telephone number, and a short message detailing the fact you failed Acxiom identity verification and need to arrange for a proctored test/exam. 

Students will be contacted to arrange test dates and times.

Online students living outside of the Jacksonville Florida metropolitan area:

Students living outside of the Jacksonville Florida metropolitan must submit an email including name, telephone number, and a short message detailing the fact you failed Acxiom identity verification to deans@jones.edu. 

Students will normally be contacted within twenty-four hours with follow-up instructions.

Identity verification is a requirement of a number of regulatory agencies including the U. S. Department of Education, the Accrediting Council for Independent Colleges and Schools, and the Florida Commission for Higher Education.

Failure to coordinate and schedule proctored tests will result in students receiving a grade of "0" on the tests and exams in question.  Continued identity verification failures will subject the student in question to additional disciplinary measures.