Distance Learning FAQs

  1. What if I don't know my password?

  2. What is my username?

  3. What do I when I have logged in to the Blackboard and no longer see my scheduled course under course list?

  4. How do I certify for my course?

  5. Solutions to Java Issues.

  6. I have installed Java but does not seem to load when I access the Chat Tool

    1. Internet Explorer - Check to see if the plug-in is enabled

    2. Firefox - Check to see if the plug-in is enabled

  7. Java Updates 2/2014

  8. Internet Explorer 11 seems to crash any time I use Blackboard and or the Chat Tool

  9. What version of Windows do I have? Is it a 32-bit or 64-Bit OS?


 

1. What if I don't know my password?

If you are a Distance Learning student who forgets their Blackboard password, you can click the "Forgot Your Password" link on the Blackboard login page. This tool can be used to reset your password. If you are a knew student your password will be your full ssn with the dashes.

2. What is my username?

All students usernames are a combination of first and last names. Your username will be your first letter of your first name and your full last name. Some students who have very common last names with have a number added such as 1 or 2 behind their username to avoid duplicate usernames.

3. What do I when I have logged in to the Blackboard and no longer see my scheduled course under course list?

If this happens you should contact the Deans Office or your Instructor because you may have been withdrawn due to your lack of attendance or financial aid requirements have not been met.

4. How do I certify for my course?

You can certify for your course starting at the beginning of each semester. Please follow the following instructions to certify inside of each scheduled course for the semester. Click Here

5. Solutions to Java Issues.

There are many issues that will be listed here this is what we have documented for now.

General NOTE for JAVA Issues: Make sure you have the most recent version of Java. If your browser is having issues, make sure the Java Plug-ins are Enabled. If you continue to have issues with Chat: Clear your Java Cache in the Java Control Pannel, and set the property to NOT store temporary files on your computer for Java. (Faculty: Try to access Chat with Edit Mode set ot Off.)

  • Stop for Error

    Here is a document that describes clearing the Temporary Files for Java using the Java Control Panel.

    MAC OS X Note:

    Can I clear temporary JAVA files on a MAC the same way as documented above? Yes. Accessing the Java control panel can be done through system settings and in the Other area at the bottom of the System Settings page the icon/link to access the Java control panel should appear. Once opened the screen are the same and the procedure is the same.

  • Java Updates 2/2014

    There is no way to avoid the constant Java Updates. When an update is done on your PC and that new Java code invokes new problems for developers it may be necessary to update the code various companies have developed that use Java. This is often the case with Blackboard. In a recent Java update from 7.45 top 7.51 many Blackboard users were left with errors in the chat feature of Backboard. There were two fixes that we were suggesting. One would be to wait for Blackboard to patch the Chat tool.

    The other was to downgrade Java to the previous version. This requires the user to remove the Java software from the PC. Go to the JAva Downloads page were the option to select an older version is and select an older version that is known to work with the current Chat toll in blackboard. This is for some not very straight forward.

    Here is a White paper we have developed to show you the methods necessary to complete this procedure. Where the version numbers involved  may change the procedure should be similar.

  • Internet Explorer 11 seems to crash any time I use Blackboard and or the Chat Tool 2/25/2014

    Update:  2:18 PM 2/25/2014 Additional information from Blackboard has clarified this isuue. When using IE11 and with an instructor in a class that is in Edit Mode ON IE11 crashes. The solution is to be certain the Edit Mode is set to OFF.

    NOTE:
    After publishing this section It was discovered that some users were still having an issue with Internet Explorer 11. It depended on what class they entered and who was the logged in user as to if the browser crashed or not. See Update above.

    Several weeks ago Mrs. Gordon and I had discovered that under certain conditions Internet Explorer 11 was crashing during attempts to use Blackboard or it's features. This white paper contains a procedure that has corrected the issue. See NOTE above. While this procedure helped stabilize the problem in a test scenario we have also seen negative results as described in the NOTE section above. 


  • I have installed Java but does not seem to load when I access the Chat Tool

    Double check your browser and see that the Java plug-in is Enabled.
       
    Internet Explorer - Check to see if the plug-in is enabled.  To do this with the browser running click the icon in the upper right hand corner that looks like a gear and select by clicking the item for "Manage Add-ons". Locate the JAVA plug-in(s), some times there are two, and if shown as disabled right click the item and select Enable from the drop down menu.
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    FireFox - Check to see if the plug-in is enabled To do this with the browser running click the icon in the upper left hand corner that looks like a downward pointing triangle next to the "FoxFire" name. Select by clicking on Add-ons from the menu. The Add-ons Manager Page will appear. Select by clicking the item for "Plug-ins". Locate the JAVA plug-in, some times there are two, and if shown as "Ask to Activate" Select the Combo item and pick from the list by clicking on the line that reads "Always Activate" from the drop down list. Foxfire Manage Add-ons
       
    After making changes to the Plug-ins you should close all Browsers and reopen before returning to the Blackboard site. Login to Blackboard select the course and click the Chat Tool link in the left column. Make sure to agree to any dialog windows that appear including to Run Java as necessary.   

6. What version of Windows do I have? Is it a 32-bit or 64-Bit OS??r /> If you are seeking software for your computer like Java or other applications you are often presented with qa question regarding your system What is the OS version and if it is a 32-bit or 64-bit system. Here is a Whitepaper that may help you determine the Windows OS and Bit version of My Computer.